Support

Real help, without the maze.

For Society Platform, CityTrace, news apps or other MobiSprig products, include the app name and enough context for us to understand what happened.

General support

support@mobisprig.com

App help, access issues, feature questions and general enquiries.

Privacy

privacy@mobisprig.com

Privacy questions, data requests and account deletion matters.

Quick routes

Get to the right information.

Public compliance and support resources stay available even if you cannot open an app.

CityTrace privacy

CityTrace account deletion

Use the CityTrace public deletion page or the privacy controls inside the app.

Society Platform privacy

Society Platform account deletion

Use the public deletion page or the in-app privacy controls.

What should I include in a support email?

The app name, device/model if relevant, what you expected, what happened, and any error message. Never send passwords, OTP codes or recovery secrets.